Shipping policy

Shipping Policy

Effective date October 2026

We ship to all 50 US states, Washington DC, Puerto Rico, the US Virgin Islands, Guam, and APO/FPO/DPO military addresses. Orders ship within 1–2 business days, and your package is our responsibility until it reaches you.

1. Processing time

Orders placed before 2 p.m. ET Monday to Friday usually leave our warehouse within 1–2 business days. Orders placed on weekends or US federal holidays start processing the next business day. Pre-order or backordered items show their expected ship date on the product page and at checkout.

2. Shipping options and costs

Delivery estimates begin once the order ships.

Method Delivery after shipping Cost (USD)
Standard Shipping 5–7 business days Free Delivery
Amazon / Buy with Prime 2 business days, or according to Amazon’s applicable delivery policy. Free delivery, if applicable. The final shipping cost and delivery details will be displayed at Amazon checkout.

The exact cost appears at checkout before you pay. We do not add hidden handling fees. Delivery times are estimates from the carrier and begin once the order ships.

3. Carriers and tracking

We ship with USPS, UPS, FedEx and regional carriers. As soon as your order ships, we email you a tracking number. You can also track orders in your account.

4. If your order is delayed (FTC Mail Order Rule)

We ship within the time stated at checkout, or within 30 days if no time is stated. If we cannot ship on time, we will email you before the promised date with a new date and give you the choice to cancel for a full, prompt refund. If you do not reply, we will treat a delay of 30 days or less as accepted; for anything longer, we cancel and refund unless you tell us to wait. Refunds for cancelled orders go back within 7 business days, or within one billing cycle for card payments.

5. Lost, stolen or late packages: our Delivery Guarantee

We stay responsible for your package until it is delivered.

  • Lost in transit: if tracking has not updated for 7 business days, contact us and we will reship or refund.
  • Marked delivered but not received: check with neighbors and your building’s mailroom, and wait 48 hours, since carriers sometimes scan early. Then contact us within 30 days of the delivery date. We will reship or refund once per customer every 12 months with no paperwork. For further claims, we may ask for a signed statement or police report, which helps prevent fraud.
  • Signature required: for orders over $500, we may require a signature to protect you.

6. Damaged or wrong items

Please inspect your order on arrival. If anything is damaged, defective, missing or wrong, contact us within 30 days with your order number and a photo. We will send a replacement or refund, at no cost to you, and give you a prepaid label if we need the item back. Reporting after 30 days does not cancel your warranty rights or any rights you have under state law.

7. Address accuracy

Please check your shipping address at checkout. If you spot an error, contact us within 2 hours and we will try to fix it before the order ships. If a package is returned to us because of an incorrect or incomplete address, we will reship it once free of charge, or refund the order minus the original shipping cost.

8. Order changes and cancellations

You can cancel or change an order for free within 2 hours of placing it, or any time before it ships. Once an order ships, you can return it under our Return & Refund Policy.

9. Sales tax

We collect sales tax wherever state law requires remote sellers to collect it. The tax is calculated from your shipping address and shown at checkout before you pay.

10. Events outside our control

Severe weather, natural disasters, carrier disruptions or other events outside our control can delay delivery. We will keep you informed, and your rights under the FTC Mail Order Rule and section 4 still apply.

11. International orders

We currently ship only to US addresses, including the territories listed above.

12. Contact

Questions about a shipment: